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The Village of Greenwich is accepting applications for a substitute Utility Clerk on an as needed basis. This person must be available Monday through Friday 8am to 4pm to cover Utility Clerk position (i.e. sick days, vacation days and utility bill mailing day).

Candidate must possess communication skills, basic office settings including modern office technology, including a personal computer.

A high school diploma or G.E.D. is required and previous experience with cash management and cashier operations, is desired. Will train.


Please CLICK HERE to download our application.


Position – Substitute Utility Clerk

$17.00 per hour/ no benefits



Date: October 17, 2017
BRIEF DESCRIPTION OF THE JOB: This is a moderately complex technical bookkeeping work requiring knowledge of maintaining utility customer account files, and reviewing and correcting change listings to insure accurate billing. Greet and receives payments from the general public. Provides clerical assistance (ex. Answering phones, typing and filing) to Administrator as needed.


Reports to: Village Administrator

Directs: Although this is a non-supervisory position, individual occasionally has the
responsibility of directing others under instruction of supervisor.

Other: Has regular contact with other departmental employees and the general public; may
have contact with a variety of other city organizations, vendors, etc.


Description of Work
Greets the public in person or via telephone, responding to questions and requests and referring complex issues to the appropriate person, giving directions, and taking messages where appropriate
Work as a cashier receiving utility payments, balancing cash drawer daily. Balances and posts daily receipts for accounts receivable and prepares daily bank deposits; reconciles deposits with computer printout; prepares adjustment entries for accounts.

Description of Work
Process and maintain changes in customer names, addresses, account status or meter locations from work orders; makes manual corrections in master listings and codes changes for computer; checks change listing for accuracy prior to file update; makes necessary corrections; checks updated master listings against manual entries.
Checks error messages to detect abnormal metering information; compares past consumption patterns and other known conditions to determine need for rereading or investigation; orders rereading or service department investigation where indicated; makes necessary corrections for billing.
Calculates billing based on readings and closes out discontinued accounts. Process and print utility bills for current month and process and print refund checks and final bills on discontinued accounts. Process and prepare media for utilities.

Prepare second notices of past due accounts and prepare cut-off list for service department.
Provides meter location information by street address, physical location and meter route book; assists in maintaining route and meter maps and sets up new accounts.
Researches and compiles account histories of consumption patterns, past service calls, and similar information to assist in resolving disputed billing or service maintenance inquiries.

Perform other related duties as assigned by supervisor.


Description of Physical Demand

Physical Demand Description

STANDING/WALKING Wait on customers at lobby window
SITTING Working at computer workstation
LIFTING/CARRYING Seldom carry or move storage boxes
HANDLING Collecting payments, and handling computer printouts
KNEELING Looking in old files located in boxes held in storage
BENDING Filing and searching files in cabinet drawers low to the floor

VISION Must be able to see details on computer printouts

EQUIPMENT, MACHINES, TOOLS, AND WORK AIDS: Personal computer, including word processing and spreadsheet software; utility billing software; printer, typewriter, calculator, phone, copy machine, fax machine.

ENVIRONMENTAL FACTORS AND SAFETY HAZARDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.


Knowledge and skill of modern office practices, procedures and equipment and standard clerical techniques.

Considerable knowledge of the standards and methods of customer account maintenance.

Knowledge of basic bookkeeping and billing practices.

Knowledge of the effect of seasonal weather and activity variations on utility consumption.
Ability to:

o Make varied arithmetic computations and tabulations rapidly and accurately.

o Establish and maintain effective working relationships with employees and the general public.

o Understand and carry out moderately complex oral and written instructions.

o Operate a computer and the ability to develop such skill in a reasonable period of time and operate a calculator/adding machine.

o Knowledge and experience of computers and Microsoft software (Excel, Word)

o Maintain accurate records.

o Detect and analyze indicated metering abnormalities in relation to past consumption patterns, seasonal variations, and other pertinent factors, and to draw reasonable conclusions.

High school graduation, with courses in typing, bookkeeping and technical accounting; previous training on computer, telephone systems, and other general office equipment.

or a combination of training and experience substantially equivalent to completion of training in bookkeeping and technical accounting subjects and experience in technical accounting or bookkeeping work and a combination substantially equivalent to considerable experience in customer account maintenance, including experience with utility customer accounts.

May be required to be bondable.

Please CLICK HERE to download our application.


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